Deliver a high-touch experience at scale and respond faster to every guest
Assign guest inquiries to clear owners and collaborate in internal comments to give your guests a white-glove experience — without tickets or help desks.
Seamlessly hand off guest messages to another team for follow up, and replicate workflows across multiple locations to scale more efficiently.
Integrate your custom property management app or CRM, jump-start confirmations and check-ins with canned responses, and automate tracking with rules.
Centralize requests to help@ or reservations@, Twitter, live chat, and SMS in one platform
Route guest messages to the right specialist or account manager to avoid duplicating work
@Mention teammates in internal comments to get their help and keep them in the loop without forwarding
Use rules to tag, route, or even respond automatically, and get insights on key metrics like issue volume
Seamlessly transition guests between teams to resolve issues ASAP with minimal disruption
Snooze messages for later and set response time limits with rules, so you never forget to follow up on a message
Access CRM records from your inbox to get context for your replies and make notes on the client’s account in real time
Open and manage issues directly from your inbox to notify other teams and resolve them faster
Integrate custom systems into your inbox to save time pulling reservation details and avoid duplicating work