Never miss another critical message with Front
For your team, every missed email is a missed opportunity — and potential lost revenue. Front is the all-in-one communication hub that gives your entire team visibility across all of your operations so no message ever slips through the cracks again.
Triaging thousands of emails a day is no ordinary task — so you shouldn’t have to to settle for an ordinary email client. Manage high email volume to multiple email accounts like brokers@ and quotes@ in one place with your team so you’ll know exactly who is working on a request.
@mention teammates to work on email drafts together, assign follow ups, and have lightning-fast internal discussions about quotes and shipments.
Set SLA breach warnings and track email response time in your team’s shared inbox to ensure you’re meeting customer service level agreements
Shared inboxes give your team visibility into new, oldest, and unresponded emails at a glance
Collision detection and email assignments let you know when someone else is responding
Get notified of email responses in your team’s inbox, even when you’re not CC’d or on the reply-all
Set up automatic reminders to email a customer if you don’t get a response within a few hours
Set up automated workflows to organize, tag, and route emails to respond faster
Read receipts on emails tell you if your customers have opened and read your emails
Manage Twilio SMS texts with shippers and carriers just like email in Front
Update and access customer data in Salesforce directly from Front
Connect your TMS or database to your inbox using Front’s open API
Front has transformed how we manage email. As a team, we can quickly sort and reply to the hundreds of emails we receive each day — with no time wasted. Front has enabled us to respond to every customer inquiry within minutes.